Privacy Policy

Privacy Policy

Effective Date: June 8, 2026
At American Laser Creations LLC ("we," "our," or "us"), accessible from https://americanlasercreations.com, protecting the privacy and security of our website visitors and customers is a top priority. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@americanlasercreations.com.

1. Information We Collect

When you visit and interact with our store, we collect certain information necessary to process your orders, provide a secure shopping experience, and improve our services.
  • Order Information: When you make a purchase or attempt to make a purchase through the site, we collect specific details from you. This includes your name, billing address, shipping address, payment information (processed securely through authorized third-party gateways), email address, and phone number.
  • Customization Information: Because we specialize in custom laser engraving, any personalized text, design choices, or project notes you provide during checkout or via communications are securely stored to fulfill your order.
  • Device and Analytics Information: When you browse our store, we automatically collect certain information about your device. This includes details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

2. How We Use Your Information

We use the information we collect in various ways to fulfill our business commitments, including to:
  • Process, manufacture, and ship your custom orders (including sending you invoices and order confirmations).
  • Screen our orders for potential risk or fraud.
  • Communicate with you directly regarding custom order designs, proof approvals, or customer service inquiries.
  • Provide you with information or advertising relating to our products or services, when in line with the preferences you have shared with us.
  • Optimize and improve our store experience, performance, and catalog layout.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We share your Personal Information only with trusted third parties to help us use your Personal Information as described above.
  • BigCommerce: Our online store is powered by BigCommerce. You can read more about how BigCommerce handles your Personal Information here: bigcommerce.com.
  • Payment Processors: Your financial data is securely transmitted directly to our integrated payment processors (such as PayPal, Visa, Mastercard, and American Express merchant services). We do not store your complete credit card numbers on our servers.
  • Shipping Carriers: We share your name, delivery address, and contact number with shipping carriers (such as USPS, UPS, or FedEx) to ensure successful delivery of your purchases.
  • Compliance with Law: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

American Laser Creations LLC uses "Cookies" to enhance your shopping experience. Cookies are small data files placed on your device that uniquely identify your browser and track items added to your shopping cart, user preferences, and page interactions. You can choose to disable cookies through your individual browser options; however, doing so may impact your ability to use certain checkout features on our website.

5. Data Security

The security of your Personal Information is critical to us. We employ industry-standard Secure Sockets Layer (SSL) encryption technology across our entire storefront to protect your data during transmission. While we use commercially acceptable means to safeguard your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

If you are a resident of certain states or regions, you may have specific rights regarding access, correction, or deletion of the personal data we hold about you. If you would like to exercise these rights, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our business practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the verified business credentials below:
American Laser Creations LLC
Address: 955 Alder Way, Longmont, CO 80503
Phone: (+1) 720-318-5428
Email: info@americanlasercreations.com